Shipping
SureSource ships most in stock orders to the U.S. within two business days of receipt. Shipment options are provided at time of check out. For optional express delivery services, please call 1-800-544-3243. To calculate shipping charges for particular items, please add them to your shopping cart and click the Check Out button.

SureSource ships within the Continental US only.

Payment Options
SureSource Safe Shopping Guarantee
The SureSource Safe Shopping Guarantee protects you while you shop at SureSource, so that you never have to worry about credit card safety.

We guarantee that every transaction you make at SureSource will be 100 percent safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at SureSource.

It you feel more comfortable, you may enter only your card's last five digits and its expiration date. Once you have fully submitted your order, you may phone in the rest of your card number.

Paying by Credit Card


We accept Visa, MasterCard, American Express, and Discover.

When selecting your payment method on the order form:
If you're paying with a Visa Check Card, please select Visa from the dropdown menu. Similarly, if you're paying with a EuroCard or Master Money Card, select MasterCard.

You can safely enter you entire credit card number via our secure server, which encrypts all submitted information.

To provide you with an additional layer of security, all credit card numbers are stored on a computer that is not connected to the Internet. After you type in your complete credit card number, it is transferred to this secure machine across a proprietary one-way interface. This computer is not accessible by network or modem, and the number is not stored anywhere else.

Paying By Check Or Postal Money Order
We do accept checks or moneyorders denominated in U.S. dollars as payment for all orders. To pay by check please send us a note including the model number and description of each item you wish to order. Mail your request, together with your payment, to:
SureSource
20 Constitution Blvd South
Shelton, CT 06484

Sales Tax
All orders shipped to California, Connecticut or Illinois addresses will be subject to sales tax in accordance with State law. Please note that your State and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.

Privacy/Security
Privacy
SureSource collects personal information from visitors to its website on a voluntary basis; however, visitors are not required to give such information to access our website. Personal information may include, without limitation, name, address, phone number and e-mail address. SureSource uses visitors' personal information to assist in marketing products and services offered by SureSource and its business partners, and to enhance the content of our website.

The SureSource web server automatically collects the domain names (but not the e-mail addresses) of visitors to the SureSource website. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, and other statistical information. The SureSource website may contain links to other sites, however we cannot assume responsibility for the content or privacy practices employed by these other sites.

All information gathered about each visitor to the SureSource website is subject to and protected by the Electronic Communications Privacy Act. SureSource may, from time to time, share visitor information with third party business partners. SureSource maintains a private database on its web server for the storage of all such information.

Although SureSource will use all reasonable efforts to safeguard the confidentiality of any visitor information collected, SureSource will have no liability for disclosure of any visitor information obtained due to errors in transmission or the unauthorized acts of third parties.

SureSource reserves the right to change or update this privacy policy, or any other policy or practice, at anytime with reasonable notice to users of its website. Any changes or updates will be effective immediately upon posting to the SureSource website.

If you would like to add your name to SureSource's marketing list, request that your name be removed, or correct your current information, please write us at:

SureSource Marketing Department 20 Constitution Blvd South Shelton, CT 06484

Please include your full name and telephone number in case we have any questions.

Security
Shopping in SureSource web stores is safe and secure. To protect your credit card number and other personal information, SureSource uses VeriSign SSL encryption technology. Your credit card number is digitally scrambled to ensure that is not read by unauthorized third parties.

If you're still concerned about internet security, please contact our customer service department to submit your order by telephone or fax.

Legal Notice
The content of this Internet site is owned or controlled by SureSource Inc., and is protected by worldwide copyright laws. Content may be downloaded only for personal use for non-commercial purposes, but content may otherwise not be copied or used in any way.

The owners of this site will use reasonable efforts to include up-to-date and accurate information but make no representations, warranties, or assurances as to the accuracy, currency, or completeness of the information provided. The owners of this site shall not be liable for any damages or injury resulting from your access to, or inability to access, this Internet site, or from your reliance on any information provided at this Internet site.

The trademarks, service marks, trade names, trade dress and products in this Internet site are protected in the United States and internationally. No use of any of these may be made without the prior, written authorization of the owners of these trademarks, service marks, or trade names, except to identify the products or services of the company.

Any personally identifiable information in electronic communications to this Internet site is governed by this site‘s Privacy Policy. The owners of this site shall be free to use or copy all other information in any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purposes. Such purposes may include disclosure to third parties and/or developing, manufacturing and/or marketing goods or services.

Return Policy
If you are unhappy with a SureSource purchase, you may return it within 30 days of the invoice date for a refund or replacement. To receive full credit, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging, and with all warranty cards, manuals, and accessories.

To return an item, please contact Customer Service.

FAQs
When will my order be processed? When your order is received, it will be processed within 24 hours.

How do I know if I am ordering on a secure site?
SureSource encrypts your personal information, such as your credit card number, when transmitting over the Internet using SSL. When your browser is in secure mode, you will notice a blue bar at the top of the page and an unbroken key or lock at the bottom of the page.

What are you going to do with my name and order information?
SureSource does not rent or sell any personal information from web orders or any off-line orders to third parties. For more information, see our Security and Privacy Policies.

Which credit cards do you accept?
We accept Visa, Master Card, American Express, and Discover.

How do I return a product that I purchased on-line?
It's easy to return an item for an exchange or refund. Indicate the reason for your return on the back of your packing slip. Please repack your order, enclose the packing slip, secure the package and mail to:

SureSource
20 Constitution Blvd South
Shelton, CT 06484